Terms of Service

1) Acceptance

By using the Services, you confirm that you: (a) have read and accept these Terms; (b) will comply with applicable laws; and (c) understand the risks of digital assets. If you are using the Services on behalf of an organization, you are agreeing for that organization and promise that you have authority to do so.

2) Eligibility

• You are at least 18 years old (or the age of majority in your jurisdiction).
• You have not been suspended or removed from the Services.
• You are not subject to sanctions or restrictions that would prohibit your use of the Services.
• You use the Services only in jurisdictions where such use is lawful. You are responsible for understanding local rules.

3) Accounts (No KYC)

We do not require customers to submit identity documents (no KYC) to open or use an account. You are responsible for your login credentials and, if available, enabling two-factor authentication (2FA).

• We may implement rate limits, anti-abuse measures, and temporary holds to keep the platform safe and reliable.
• Availability may vary by region. You are responsible for using the Services only where lawful.
• If future laws or risk controls require identity checks, we will update these Terms. If you do not agree with such changes, you may withdraw available balances (subject to normal network conditions) and close your account.

4) Services

Flex Exchange provides an order-book based venue for buying and selling digital assets, along with account balances, deposits and withdrawals, and related features. We may add, modify, or remove features for reliability, security, or compliance reasons. We aim to keep things simple and accessible for everyone.

5) Risks (No Investment Advice)

• Prices can be highly volatile and may go to zero.
• Transfers are generally irreversible.
• Network events (congestion, forks) can delay or prevent transactions.
• Third-party protocols and smart contracts can fail or be exploited.
• Digital asset regulations evolve and may affect availability or use.

We do not provide investment, tax, or legal advice. Make your own independent decisions.

6) Your Responsibilities

• Use accurate addresses and memos/tags for deposits and withdrawals.
• Check order details (price, amount) before confirming.
• Maintain up-to-date contact details and security settings (e.g., 2FA).
• Comply with all laws and only use the Services for lawful purposes.

7) Prohibited Activities

You may not use the Services for: (a) illegal activity; (b) market manipulation or abusive trading (wash trading, spoofing, layering, pump-and-dump, front-running); (c) sanctions or AML evasion; (d) spam, scams, or impersonation; (e) interference with the platform or security testing without written permission.

8) Deposits, Withdrawals & Custody

• Only send supported assets to the deposit address provided for that asset and network. Sending unsupported assets may result in permanent loss.
• We may require confirmations and may set limits, fees, or holds for risk or compliance checks.
• Custody of assets may be provided by us or reputable third-party custodians/wallets. Title remains with you, subject to liens or set-offs permitted by law and these Terms.

9) Trading, Orders & Fees

• Orders execute per our matching engine rules. Execution is not guaranteed until matched.
• Fees are set out in our Fee Schedule and may change. Fees are debited in the asset specified there.
• In rare cases (e.g., outages, obvious errors), we may cancel or reverse orders consistent with our rules and applicable law.

10) Market Data & Listings

Price charts, tickers, and other data are provided “as is” and may be delayed, incorrect, or incomplete. A listing does not imply endorsement. Do your own research.

11) API & Automation

If we provide APIs, you must follow our usage guidelines, rate limits, and security requirements. We may suspend or revoke access at any time to protect the platform or users.

12) Downtime, Maintenance & Changes

We may perform maintenance, implement hot-fixes, or experience outages. During these times, Services may be unavailable or delayed. We work to restore normal operations quickly and transparently.

14) Taxes

You are responsible for all taxes arising from your use of the Services. We may provide statements or tools as a convenience, but we do not guarantee their completeness or accuracy.

15) Termination & Suspension

We may suspend, restrict, or terminate your access for any reason allowed by law, including risk, compliance requirements, suspected violations, or inactivity. You may close your account at any time, subject to resolving pending matters.

16) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages; loss of profits; loss of data; or loss from business interruption, even if we were advised of the possibility.

17) Indemnification

You agree to indemnify and hold harmless Flex Exchange, its affiliates, and personnel from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services or violation of these Terms or applicable law.

19) Changes to These Terms

We may update these Terms. Changes take effect when posted unless a later date is stated. If a change is material, we will provide reasonable notice when feasible. Your continued use after changes means you accept the new terms.

20) Contact & Official Channels

Beware of impersonators. We do not DM for funds or seed phrases. Confirm addresses on our site and never trust screenshots.

21) Definitions

• “We/Us/Our”: the operator(s) of Flex Exchange (the “Operator”).
• “You/Your”: The individual or organization using the Services.
• “Services”: Order-book trading venue, deposits/withdrawals, account features, APIs (if any), and related services provided via flexex.io.
• “Digital Assets”: Cryptographic tokens, coins, or other digital units of value supported by us.